You may have questions about the safety of going on vacation during this uncertain period. It’s understandable. We want to assure you that Castello di Montalto is well prepared to welcome you in the safest way possible and is proactively taking measures to minimize any risk during your stay with us.
These are the steps we are taking to provide the safest possible environment for our guests and staff and ensure your holiday at Castello di Montalto is worry-free:
Check-in times scheduled to minimize overlap of guests from different family groups.
Check-in desk positioned outdoors for increased airflow
Compulsory temperature measurement for all guests
Declaration required by the head of each family nucleus, stating that nobody in the group has or recently had any symptoms or has been in contact with an infected person
Any guest with a temperature above 37.5°C or experiences flu symptoms, whether at check-in or at any time during the stay, will be required to leave the premises along with the other parties in their household.
All accommodations are kept unoccupied for a minimum of 48 hours between reservations
Each house or apartment remains closed for 24 hours after guests depart, after which it is thoroughly cleaned before the arrival of new guests
Sheets, bedspreads, sofa covers and tablecloths are changed and thoroughly washed and disinfected between guests
Pots, pans, dishes and glassware are thoroughly washed and disinfected after each group’s departure
All contact surfaces are disinfected
All cleaning is done with disposable cloths that are used exclusively for one apartment and discarded after cleaning is complete.
House keys are disinfected and pre-packaged for the next guests.
Ping pong, breakfast room, TV room and common area bathrooms are closed for the season (the only common bathroom that remains open is at the swimming pool)
Guests are requested to wear a face mask in common areas when other guests are present
Water chlorination levels are checked twice a day
Chairs, loungers and tables are disinfected twice a day
Disinfectants and disposable cloths are provided for guests to clean independently as well, if desired
The bathroom is cleaned and disinfected twice a day
Each staff member has their temperature checked and logged every morning, and is not allowed to work if they exhibit any flu-like symptoms
Staff are required to wear face masks
Covid-19 serum (blood) tests are performed at set dates
The breakfast buffet in the common breakfast room is not available this year. Breakfast service, for those who choose it, will be delivered to the individual house or apartment.
All tableware is disposable
We are committed to our guests’ and staff health, and keep monitoring the guidelines of Italy’s national health authorities and our regional health offices to make sure we are up to date on all advisable precautionary measures.